FAQ

At time of booking we charge 50% of your total tour ticket price as a NON- REFUNDABLE deposit.  The remaining balance is charged the day before your trip. Separate cards are also welcome by calling us. We require any changes or cancellations to your Discovery Tour or Discovery Park Experiences be made at least 24 hrs before your scheduled trip. This is due to our very limited seating and preparation needed to operate. Other than that, there are NO EXCEPTIONS and full price is charged. No exceptions include a sudden illness, showing up in the wrong location, being late, or someone in your party being a no-show. If you have to cancel and give us more than 24 hrs. notice the deposit can be transferred to another time and day or can be used as a store credit for a future tour date. Concert Tickets are non refundable.

We operate 7 days a week from May 8th- Sept 8th, rain, shine, or smoke! We will only cancel or reschedule your tour (even last minute) if we decide your safety could be compromised for ANY reason, which may include severe thunderstorms or sudden mechanical failure. If we decide to cancel any tour for any reason and we cannot get you rescheduled, we will gladly refund your full ticket price.

 Gratuities are a welcomed and much appreciated! Our Captains are highly qualified and have a skill set that few possess. It is up to your discretion if, or how much you tip. $5-$10 a person is average but certainly not required. Tips are accepted by cash/card or we can charge your card on file.

It’s Oregon! If you don’t like the weather, wait 5 minutes. Summer temps range from 50-110+ and can include hail, thunderstorms, and rainbows. Dressing in layers and bringing a blanket on colder days is a great idea! Temperatures on the river can be 10-15 degrees colder when you factor in wind chill and there are no covers on the boats. Hats, jackets, sunglasses, and sunblock are encouraged. Family friendly bathing suits are welcome. Swimming is available at Touvelle State Park next to our check in area or our little lake during your layover, at your own risk. Depending on the temps and your Captain you may get a light shower or torrential downpour of river water at any time. A change of clothes is never a bad idea especially if traveling after. Protect all valuables and electronics from potential water damage with dry bags or ziplocks.

Boats in water=WATER!

Depending on how hot it is, the wind levels, and your Captain, you should expect light mist to very large amounts of water coming at you any time. If you wish to stay drier, please inform your captain while boarding-but there is absolutely NO guarantee. Plan accordingly and protect your valuables and electronics with waterproof materials. Generally, any water spray you receive will be blown dry by the time you unload. Again, no guarantee! A change of clothes is never a bad idea, especially if traveling after tour!

We allow all ages, and everyone needs a ticket. Children ages 3 and up do best on our adventures. Children 12 and under are required by law to wear a Coast Guard certified life jacket during the tour and by law they must wear the lifejackets we provide to use during tour. If you have an infant, they must sit on the lap of an adult, we will seat you in the last row next to Captain. You are also welcome to call with any questions regarding babies. In short, you and our other guests will have more fun if you can leave the baby with a sitter. Jet boat tours can include large amounts of water, are open to full sun and the elements, and can include sudden twists, jolts and 360 spins at any time. If you or anyone in your group is pregnant, elderly, has back or neck problems, or any other health condition that may make a trip with us a health risk- we suggest you get an OK from your doctor first before booking with us. Every person must have a completed liability waiver signed before loading boat. 

At check-in the distance from the parking lot to load the boat is aprox. 200 feet on a grassy path. Loading the boat requires 3 steps and stepping over, or sitting and swinging legs over multiple rows of seats. Every passenger should be able to hold themselves in place while doing spins. The captain has the ultimate say in where you are seated for the safety of all onboard and safe weight distribution. Canes and folding walkers are welcome on the boat. Wheelchairs can also be stowed away by the captain (please call us) but please note that terrain at both Touvelle State Park and at your Discovery Park layover, can be steep in places and range from sand, river rock, and grass. We strive to seat those with disabilities, the elderly and little children in the back rows for additional safety precautions. Our attentive Staff are alert and there for you whenever you need a helping hand.

We see it all the time… teenagers arrive glued to their phones and think they won’t enjoy the trip. Our trips are perfect for teenagers, catches them off guard, and actually tricks them into unplugging from devices for a meaningful and memorable experience with the family. They especially love the spins and boat tricks, the souvenir arrowhead hunt, and the possibility of spotting the Rogue Squatch! 

All jet boat tours must be reserved in advance. We often have last minute openings but remember we have limited seats and all daily tours can be sold out. It’s best to reserve your adventure as far in advance as possible.

We have many pets ourselves and understand they are treasured family members but animals are not allowed on our boats.

Our recommended pet-sitter is: Krazy Kritter’s Dog Walking – https://www.krazykritterdogwalking.com/ – 541-678-0570. They offer Dog walking /sitting at our boat check in location. Krazy Kritter’s has been fantastic for every one of our customers needing their services!

There is a dog run at the State Park where you will be parking with some shade, but  you can not leave them unattended  There is some shaded parking at the State Park (shade moves during the day) but it is not recommended you leave your pet in the car as temps in shade can reach 110+ here in Southern Oregon.

Yes lots, with turn around areas! Our check in location is inside a State Park and minutes from either exit 33 or 35 off the I-5 Freeway. $5 self pay Parking Pass required.

Yes there are! They are available to use near the parking lot and at your layover at the Discovery park. Once on the tour the longest time between bathroom breaks is 1 hr. 15 min.

We recommend you take your valuables with you in a waterproof bag or you may choose to lock them in your car. Leaving valuable items in your car at Touvelle State Park is done at your own risk.

We run the little used section of the Upper Rogue just outside the Medford/Central Point area between Rattlesnake Rapids (west of Eagle Point below Dodge Bridge) and the former Gold Rey dam site (north of Gold Hill). 

We focus on sharing and preserving our local Table Rock History but in a very thrilling way. Our special Table Rock area possesses gorgeous natural scenery untouched by commercialism with very few river users. We also have our very own riverside property and small lake called the Discovery Park for endless fun!  Unlike the other tour companies, it’s impossible to use large barge like boats to navigate this waterway, which in a sense, puts you in the driver seat. Our tour groups range from 5-25 people per boat for a personalized feel, while the other tour company boats seat over 60. We also allow you to bring food and drinks on the boat in small coolers.

Snack food including ice cream, drinks, cider, wine & beer are available for sale at the Gift Shop during your layover at the Discovery Park. You are welcome to bring your own food and drinks in a small cooler to eat at our picnic tables during your layover at the Discovery Park. Please do not bring your own alcohol.

Although we do allow limited alcohol use for 21 yrs and older at our Discovery Park, we do expect respectful use at all times. We I.D. so bring it if you’d like to purchase. Show up intoxicated by any means for your tour and you forfeit your seat with no refund. This is a family friendly attraction.  No smoking or vaping is permitted during tour or at check in at Touvelle State Park. Smoking areas are marked at the Discovery Park. Cannabis is not allowed in public areas, on our tours , or at the Discovery Park.